Politique de remboursement
REFUND AND RETURN POLICY
Last updated: March 7, 2026
Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:
-
Email: firstpourbar@gmail.com
- Adress : 4 rue Henri Guinier 34000 Montpellier France
Return Process
To return a product:
- Contact us within 14 days of receiving your order
- Send the product back to: 3 Pl. carnot 34000 Montpellier
- Products must be returned in their original condition and packaging
- You are responsible for the cost of return shipping unless the product is defective
Refund Timeline
Once we receive your returned item, we will inspect it and process your refund within 14 days. The refund will be issued using the same payment method you used for the original purchase.
Please note that refund processing times may vary depending on your location and payment provider.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Perishable goods
- Hygiene products that have been opened
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Conformity of Goods
Under European law, all products must conform to their description and be fit for their intended purpose. If a product does not meet these requirements, you are entitled to a repair, replacement, or refund.
Contact Us
If you have any questions about returns or refunds, or if you haven't received your refund within the expected timeframe, please contact us at:
- Email: firstpourbar@gmail.com