Politique d’expédition
SHIPPING POLICY
Last updated: March 7, 2026
Processing Time
Orders are typically processed within 1-3 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods and Delivery Times
We offer the following shipping options:
France (Metropolitan):
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
European Union:
- Standard Shipping: 5-10 business days
- Express Shipping: 3-5 business days
International (Outside EU):
- Standard Shipping: 10-20 business days
- Express Shipping: 5-10 business days
Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Free shipping may be available for orders over a certain amount.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this number to track your package's progress.
Customs and Import Charges
For EU customers: No additional customs fees or import charges apply for deliveries within the European Union.
For international customers outside the EU: You may be subject to import duties, customs fees, or taxes imposed by your country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.
Delivery Issues
If your order has not arrived within the estimated delivery time, please contact us at [votre email]. We will investigate and work to resolve the issue promptly.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.
Contact Us
For questions about shipping or to track your order, please contact us at:
- Email: firstpourbar@gmail.com